FAQs

FAQs – Exzellent Aura

Find answers to the most common questions about shopping at Exzellent Aura. If you still need help, our support team is always happy to assist you!

1. Are your products authentic and original?

Yes! At Exzellent Aura, we only sell 100% genuine and authentic products from trusted and authorized brands.
We source directly from official distributors and verified suppliers to ensure you always receive safe and original cosmetics and skincare products.

2. How many days will my order take to deliver?

Our standard delivery time is 3 to 5 working days for most locations across Pakistan.
Orders placed on weekends or public holidays will be processed the next business day.

You’ll receive an order confirmation and tracking details once your parcel has been dispatched.

3. What if I receive a damaged or wrong product?

We’re sorry if this happens! In case you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 24–48 hours of delivery.

📩 Email: exzellentaura@gmail.com
📞 WhatsApp: +92-337-4643672
(Available Monday to Saturday, 10:00 AM – 12:00 PM)

Once verified, we’ll arrange a replacement or refund as quickly as possible.

4. Do you have a return or exchange policy?

Yes! We accept returns and exchanges within 7 days of delivery for unused and unopened products in their original packaging.

If the product you received is not as described, you’ll receive a 100% cash refund or product replacement (as per your preference).

Please visit our full Returns & Exchanges Policy for detailed information.

5. I didn’t receive any order confirmation. What should I do?

You’ll normally receive an order confirmation email or SMS within 12-24 hours of placing your order.
If you haven’t received one, please:

  • Check your spam or promotions folder, or

  • Contact us on WhatsApp or phone for confirmation.

📞 WhatsApp: +92-337-4643672

6. Do you deliver nationwide?

Yes! Exzellent Aura delivers all across Pakistan, including major cities and remote areas. Delivery charges may vary depending on your location.

7. Can I cancel my order?

Yes, you can cancel your order before it has been dispatched by contacting our support team.
Once the parcel is shipped, cancellation will no longer be possible.

8. Do you offer discounts or promotions?

Yes! We regularly offer special discounts, bundle deals, and seasonal sales on selected beauty and skincare products.
Follow us on Instagram and Facebook to stay updated on the latest offers.

9. Can I shop without creating an account?

Yes, you can place an order as a guest, but creating an account allows you to:

  • Track your orders easily

  • Save your address for faster checkout

  • Receive exclusive offers and updates

10. How can I contact Exzellent Aura?

We’re always here to help!

📩 Email: exzellentaura@gmail.com
📞 WhatsApp: +92-337-4643672
📍 Hours: Monday–Saturday, 10:00 AM – 12:00 PM
🌐 Website: www.exzellentaura.com

Exzellent Aura – Your Trusted Destination for Authentic Beauty & Skincare Products.